Custom rug commissions now open for 2024!

Please allow us up to 2-7 business days to process your order. We provide all packages with a tracking number. Once your order has been shipped, you will receive an email update with shipping details along with the associated tracking number. You may follow the link in the email to check the estimated arrival of your order. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. We cannot undervalue orders, or mark them as a gift. We are not responsible for any delays due to customs clearance. 

All orders ship from Salt Lake City, Utah, USA.